Introduction

These terms and conditions (the “Terms”) set out the legally binding agreement between you and Winum, an online casino operated by Galaxy Byte Lab SRL under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. By accessing or using any part of the Winum website, mobile site, Winum iPhone app, Android app, or any related services (collectively, the “Platform”), you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms apply to all real-money gameplay, bonus participation, account management, and any other interaction with Winum as an online casino service. If you do not agree with any provision of these Terms, you must not register, must not deposit, and must immediately stop using the Platform. You are also required to familiarise yourself with any other policies referenced here, including our Privacy Policy, KYC Policy, Responsible Gambling policy, and any specific game or promotion rules, which together form an integral part of your agreement with Winum.

Winum provides online casino entertainment only and is not a financial service or investment product of any kind. All games and features are offered strictly for personal entertainment purposes to adult users who are legally permitted to participate under applicable laws. You acknowledge that gambling involves risk, including the possibility of losing money, and you agree that you are solely responsible for your gambling decisions and behaviour on the Platform. Winum encourages a strong culture of responsible gaming and offers a range of tools and support resources to help you stay in control, as further detailed in the Responsible Gambling section of these Terms. By continuing to use the Platform, you confirm that you are acting on your own behalf, not on behalf of any third party, and that you will comply fully with all obligations set out in these Terms.

Acceptance of Terms

Your acceptance of these Terms is a mandatory condition for using any services provided by Winum. By creating an account, logging in, depositing funds, placing bets, claiming bonuses, or otherwise interacting with the Platform, you confirm that you accept these Terms in full, as may be updated from time to time. If at any time you disagree with any updated version of the Terms, your only remedy is to stop using the Platform, request account closure, and, if applicable, withdraw any eligible remaining balance subject to these Terms. Winum reserves the right to modify, update, or replace any part of these Terms at its sole discretion, for reasons including but not limited to legal or regulatory changes, security reasons, operational improvements, or the introduction of new products and features.

Whenever the Terms are materially amended, Winum will make reasonable efforts to notify users, for example via on-site notices, email, or account messages. However, it remains your responsibility to review the then-current version of the Terms periodically. The version published on the Platform at any given time is deemed the valid and binding version. Continued use of the Platform after any changes have been published constitutes your acceptance of the updated Terms. If you require clarification about any clause, you should contact our support team at [email protected] before continuing to use the services.

Eligibility & Age Restriction (18+ only)

Winum strictly prohibits usage of the Platform by any person under the age of 18, or below the legal age for online gambling in their jurisdiction, whichever is higher. By registering an account and using our services, you expressly confirm that you are at least 18 years old and have full legal capacity to enter into a binding contract under the laws applicable to you. Winum may request age and identity verification at any time, and will take reasonable steps to detect and prevent underage gambling, including account review, document checks, and transaction analysis. If Winum has reasonable grounds to believe that you are underage or that you have allowed an underage person to use your account, your account may be suspended or closed, and any winnings may be forfeited in accordance with applicable laws.

Underage gambling is a serious risk, especially for adolescents and young adults who may be more vulnerable to impulsive behaviour and financial harm. Parents and guardians are strongly advised to secure their devices, email accounts, and payment methods, and to use parental control software where appropriate, to prevent minors from accessing gambling websites and apps. Winum does not knowingly target, market to, or collect personal data from persons under 18, and any suspected underage registration will be investigated. If you become aware of any minor using Winum, you must immediately report this to our support team so that prompt action can be taken. Winum reserves the right to report suspected underage gambling to relevant authorities where required by law.

In addition to the age requirement, you may only use the Platform if online gambling is legal in your country or region of residence and you are not located in a restricted jurisdiction. You are solely responsible for ensuring that your use of Winum is lawful under all applicable local, state, and national laws. Winum does not provide legal advice and does not accept any liability if your use of the Platform breaches local laws. You must also not be listed on any self-exclusion register maintained by Winum or by any recognised regulator or responsible gambling authority in your jurisdiction, if applicable. Where Winum becomes aware that you are self-excluded or otherwise prohibited from gambling, your account may be suspended or permanently closed.

Account Registration

To participate in real-money games, you must first register a personal user account with Winum. Account registration is required and strictly limited to one active account per individual, household, IP address, device, and payment method, unless expressly authorised by Winum in writing. During registration, you must provide accurate, up-to-date, and complete information, including but not limited to your full name, date of birth, country of residence, contact details, and any other data requested. You agree that you will promptly update your account details if any of the information you provided changes, so that your account remains accurate and compliant with our KYC and AML obligations. Use of false or misleading information, or impersonation of another person, is strictly prohibited and may result in account closure, cancellation of winnings, and notification to relevant authorities.

Your Winum account is for your personal use only and must not be used for or on behalf of any third party. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your devices and accounts. Any activity carried out on the Platform using your username and password will be deemed to have been carried out by you, and you will be fully responsible for all such activity, including any deposits, wagers, and losses. You must immediately inform Winum if you suspect that your account has been compromised, accessed by an unauthorised third party, or used in any fraudulent manner. Winum reserves the right to require additional verification, reset passwords, or temporarily block access where account security is in question.

You must not create duplicate accounts, including but not limited to creating new accounts after self-exclusion, opening multiple accounts to exploit bonuses, or registering on behalf of another person. Duplicate accounts are strictly forbidden and constitute a serious violation of these Terms. If duplicate accounts are detected, Winum may consolidate or close such accounts, cancel bonuses, void winnings, and retain balances where justified under applicable laws and regulations. Winum also reserves the right to close inactive accounts after a period of continuous inactivity, currently set at 12 months, in accordance with our account policies. Prior to such closure, Winum will make reasonable attempts to contact you using the details on file.

Deposits & Withdrawals

To place real-money bets on Winum, you must deposit funds into your player account using one of the supported payment methods. Deposits must be made from payment instruments held in your own name; third-party payments are not permitted. All funds deposited are considered to be used for the purpose of gambling and do not earn interest of any kind. Currency options and limits for deposits are specified on the Platform and may vary by country, method, and account status. By initiating a deposit, you authorise Winum and its payment providers to process the transaction and, where necessary, perform identity, anti-money laundering (AML), and fraud checks.

Withdrawals of winnings and available balances are subject to verification, the satisfaction of any wagering requirements, and compliance with Winum’s KYC and AML policies. Winum generally aims to process withdrawal requests within the time frames indicated on the Platform, but some delays may occur due to security reviews, bank procedures, or public holidays. Wherever possible, withdrawals will be processed using the same payment method you used for deposits; if this is not technically feasible, Winum may offer a suitable alternative. You acknowledge that some payment methods and currencies are provided by third-party financial institutions, and processing times or fees may vary. You remain responsible for any currency conversion fees or charges applied by your bank or payment provider.

Winum reserves the right to request documents confirming your identity, address, and ownership of payment methods before processing any withdrawal, particularly your first withdrawal or any large or unusual transaction. These checks are mandated by law and are designed to prevent fraud, money laundering, and other illegal activities. In cases where fraudulent activity, chargebacks, or prohibited conduct is suspected, Winum may freeze your account balance and withhold payments until the investigation is completed. You must not attempt to reverse or charge back deposits, and any such attempts may lead to immediate account suspension, closure, and potential reporting to card schemes, banks, and authorities. Any errors in payment processing must be reported to Winum immediately; if you receive funds in error, you agree to return such funds and authorise Winum to reverse or deduct the amount from your account.

Payment Methods Table

The following table provides an indicative overview of payment methods that may be supported by Winum. Availability, limits, and processing times can vary by jurisdiction and currency and may be updated periodically on the Platform.

This table is indicative and not exhaustive. You must always refer to the payment section within your Winum account for the exact list of supported methods, currencies, and conditions applicable to you at the time of your transaction.

Bonuses & Promotions

Winum may, from time to time, offer various bonuses, free spins, cashbacks, tournaments, loyalty rewards, and other promotional incentives (collectively, “Bonuses”) to eligible players. All Bonuses are subject to specific terms and conditions, including wagering requirements, validity periods, game restrictions, maximum bet limits, and maximum convertible winnings. Before claiming or using any Bonus, you must read and understand both these general Terms and the specific rules displayed on the promotion page or within your account. By accepting a Bonus, you agree to comply fully with all applicable conditions. If you do not agree with the terms of a particular Bonus, you should not opt in or should contact support for assistance where cancellation is possible.

Typical welcome offers at Winum may include matched deposit bonuses with free spins on selected slot games, such as “100% + 150 Free Spins” on the first deposit, subject to minimum deposit amounts and wagering multipliers. Wagering requirements usually range within a defined multiplier (for example, 30x–40x) applied to the bonus amount, bonus plus deposit, or free spins winnings, depending on the promotion. Free spins are generally credited for eligible games and may have separate validity periods, commonly limited to a fixed number of hours from activation. If wagering requirements are not met within the stated time frame, the Bonus and any associated winnings may be forfeited. You remain responsible for tracking your Bonus status via the relevant section in your account.

Certain games may contribute differently towards wagering requirements, and some games or bet types may be excluded entirely. For example, slot games may contribute 100% towards wagering, while table games, live casino games, or low-risk strategies (such as betting on both red and black in roulette) may contribute less or not at all. Bonus abuse is strictly prohibited and includes, but is not limited to, opening multiple accounts to claim the same Bonus repeatedly, using strategies designed to secure guaranteed profits from Bonuses, colluding with other players, or using bots or scripts to meet wagering artificially. If Winum reasonably suspects Bonus abuse or any attempt to exploit promotional offers, it may cancel Bonuses, void winnings, and close the relevant accounts. Winum reserves the right to vary, suspend, or withdraw any Bonus or promotion at its discretion, including for individual players or groups of players, while respecting any rights already accrued under applicable consumer protection laws.

Game Rules

Each game offered on Winum, including but not limited to slots, crash games, instant games, table games, live dealer games, and any other casino products, is governed by its own set of rules and paytables. You can access specific game rules directly within the game interface, and you are responsible for familiarising yourself with these rules before placing any bets. Bets placed in error or in ignorance of game rules will still stand once accepted and processed by the system, subject only to obvious technical errors as described in these Terms. Winum does not take responsibility for any misunderstanding of game mechanics, bet types, or payout structures that arises from failure to read the relevant rules. It is your obligation to ensure that your stakes and gameplay decisions are intentional and informed.

All bets are final once confirmed by the Winum system and cannot usually be amended, withdrawn, or cancelled by you. In exceptional cases where a game round is interrupted due to a technical issue, network failure, or server outage, the outcome may either be restored upon reconnection or the round may be voided in accordance with the rules of the game and applicable regulations. For games in progress at the time of disconnection, the final result may be determined by the game provider’s server, and the outcome will be credited or debited accordingly when the connection is restored. If a game malfunction or system failure is confirmed by Winum or its suppliers, all affected bets and payouts may be declared void and the stake may be returned to you where appropriate. Winum will not be liable for any resulting loss of opportunity or potential winnings.

You must not manipulate games, interfere with game outcomes, or use any system, software, or exploit designed to gain an unfair advantage. Collusion with other players, use of unauthorised devices or scripts, and exploiting bugs or loopholes in games are strictly prohibited and may constitute criminal offences in some jurisdictions. Winum reserves the right to investigate unusual betting patterns, high win rates inconsistent with normal play, or any other activity indicating possible advantage play or rule breaches. During such investigations, Winum may temporarily withhold payouts, limit stakes, or suspend accounts until matters are clarified. If misconduct is confirmed, Winum may void bets, confiscate winnings, and close the account, in addition to taking any further legal or regulatory steps available.

Fair Play & RNG

Winum is committed to fair play and to providing a gaming environment where all outcomes are determined by certified random number generators (RNGs) or live game systems audited by reputable third-party testing laboratories, where applicable. The RNG ensures that the outcome of each game round is random, independent, and not influenced by previous results, your betting history, or the size of your wagers. This means that there is no way for Winum, any player, or any external party to predict or alter the result of a game in progress. Information about the fairness certifications of specific game providers may be available within the games or through provider documentation.

The payout ratios and return-to-player (RTP) percentages advertised for games are long-term theoretical values calculated over a large number of simulated rounds, and they do not guarantee short-term results or any particular outcome for individual players. You may experience significant variance, including extended periods of losses or wins, and you must not interpret past results as an indication of future performance. Winum does not offer systems, tools, or advice promising guaranteed profits or strategies to beat the house edge, and any such claims by third parties are misleading and should be disregarded. You acknowledge that all gambling involves risk and that you may lose some or all of the funds you stake, regardless of game fairness.

In rare cases, technical issues such as software errors, communication failures, or configuration mistakes may affect the display or calculation of game outcomes. If Winum or its game providers identify such an error, the affected game rounds may be declared void, and any stakes may be returned to you, without entitlement to additional compensation for lost opportunities or apparent winnings based on the error. Winum reserves the right to correct account balances to reflect the accurate results, including reversal of mistakenly credited funds. By using the Platform, you consent to this correction mechanism as necessary to preserve fairness and integrity. If you suspect any irregularity in game behaviour, you must immediately stop playing and notify our support team for investigation.

Responsible Gambling

Winum recognises that while online casino gaming can be an enjoyable form of entertainment for many adults, it also carries a risk of harm for some individuals. We are committed to promoting responsible gambling and to implementing measures that help players stay in control of their time and spending. Gambling should never be viewed as a way to earn regular income, pay debts, or solve financial problems; it should always remain a leisure activity with amounts you can afford to lose. Winum provides a range of tools and settings designed to assist you in managing your play, including deposit limits, time limits, session reminders, cooling-off periods, and self-exclusion options. We strongly encourage you to use these tools proactively and to review your gambling behaviour regularly.

Underage persons and individuals who have self-excluded or otherwise identified gambling-related problems must not use the Platform under any circumstances. We highlight that young people may be particularly vulnerable to impulsive decisions, emotional distress, and financial damage arising from gambling. Parents and guardians should take active steps, such as securing devices and using parental controls, to prevent minors from accessing online gambling content. If you feel that gambling is no longer enjoyable, that you are chasing losses, neglecting responsibilities, or experiencing distress due to gambling, you should consider using our responsible gaming tools immediately and seek help from professional support services. Winum’s customer support team is trained to guide you towards appropriate resources and to help implement account-level controls where needed.

While Winum provides tools and support, the primary responsibility for safe gambling rests with you. You should only gamble with discretionary funds, set clear budgets before you start playing, and never borrow money or use credit for gambling. You should also avoid gambling while under the influence of alcohol, drugs, or strong emotions, as these can impair judgment. We recommend taking frequent breaks, using alarms or session reminders, and regularly reviewing your transaction history to maintain awareness of your activity. If you share your device with others, ensure that your account is always logged out when not in use, to prevent unauthorised access.

Tools & Features (table)

Winum offers several responsible gaming tools that you may activate through your account settings or by contacting customer support. The table below summarises the main tools available and their typical effects.

The exact configuration and availability of these tools may vary depending on your jurisdiction and account status. Once certain limits or exclusions are set, they may not be lifted or made less restrictive until a cooling-off period has elapsed, in line with responsible gambling principles.

Support Resources

In addition to internal tools, Winum encourages players who experience difficulties to seek support from independent professional organisations specialising in gambling-related issues. These organisations can offer confidential counselling, self-assessment tests, and practical advice for managing or stopping gambling. Examples of recognised international support services include problem gambling helplines, online counselling platforms, peer support groups similar to Gamblers Anonymous, and specialised therapy providers. While specific services may vary by country, Winum will, upon request, make reasonable efforts to direct you to relevant resources available in India or your place of residence.

You should consider contacting a support service if you frequently gamble with money you cannot afford to lose, feel unable to stop even when you want to, lie to family or friends about gambling, or experience anxiety, depression, or financial crises linked to gambling. It may also be helpful to speak to a trusted family member or friend about your concerns, as social support can play an important role in recovery. If you request self-exclusion through Winum, you are strongly encouraged to also uninstall or log out from the Winum iPhone app or any other device apps, and to consider installing blocking software that restricts access to gambling websites. Winum bears no responsibility for continued gambling on other platforms during or after your self-exclusion from Winum, but we will enforce your exclusion rigorously on our own Platform. Should you require clarification about any responsible gambling option or wish to apply restrictions, you may contact our support team at any time.

Prohibited Activities

When using Winum, you must not engage in any illegal, fraudulent, or abusive activities. Prohibited behaviours include, but are not limited to, opening multiple accounts, using false identities or forged documents, participating in money laundering or terrorist financing, and attempting chargebacks or payment reversals without valid grounds. You must not use bots, scripts, automated systems, or any form of artificial intelligence to place bets, analyse game outcomes in real time, or otherwise automate your play, as such behaviour undermines fair play. Collusion with other players, whether to manipulate game results, share sensitive information, or exploit bonuses, is strictly forbidden. Any attempt to interfere with or manipulate the normal operation of games, servers, or software in order to gain an unfair advantage is a serious violation of these Terms.

You are also prohibited from using VPNs, proxies, or any technologies designed to mask or alter your true location in order to bypass geographical restrictions or legal prohibitions. Use of the Platform from restricted countries or territories, or from any jurisdiction where online gambling is illegal, is not permitted and may result in account suspension, closure, and forfeiture of funds, subject to applicable law. Harassment, abuse, or offensive behaviour towards Winum staff or other players, including through chat functions or customer support channels, will not be tolerated. You must not upload or transmit any harmful content, including malware, viruses, or any material that infringes intellectual property rights or violates the privacy of others. Winum reserves the right to investigate any suspected prohibited activity and to take appropriate measures, which may include reporting to relevant authorities, freezing of funds, and permanent account closure.

If Winum reasonably believes that you have engaged in prohibited conduct, we may suspend your account while the matter is investigated. During such suspension, you may not be able to access your account, place bets, or withdraw funds. Winum may request additional documentation or explanations, and you are required to cooperate fully with such requests. Failure to provide satisfactory responses or documents may result in adverse decisions, including account closure and confiscation of balances, where permitted by applicable law. Any decision taken by Winum in connection with prohibited activities will be based on evidence, internal records, and security checks, and may, where appropriate, be communicated to regulators or law enforcement agencies.

Restricted Countries (table)

Due to legal, regulatory, or commercial reasons, certain countries and territories are restricted from using Winum’s services. The table below provides an indicative list of typical restricted jurisdictions. This list is not exhaustive and may change over time; you must always ensure that your use of Winum is lawful under local laws.

If you are located in any restricted country or region, you must not open an account, must not deposit funds, and must not engage in any form of gambling on the Platform. If Winum determines that you have violated these geographical restrictions, your account may be closed and your balance managed in accordance with applicable legal obligations. Winum may also implement technical measures, such as IP checks or geo-location, to detect access from restricted jurisdictions, but such measures are not infallible and do not relieve you of your duty to comply with local laws.

Privacy & Data Protection

Winum respects your privacy and handles personal information in accordance with applicable data protection laws and our separate Privacy Policy, which forms part of these Terms. During registration and throughout your relationship with Winum, we may collect and process personal data, including identity details, contact information, payment data, gameplay records, device identifiers, and communications with customer support. This information is required and used for purposes such as account administration, transaction processing, KYC and AML checks, risk management, customer support, responsible gambling measures, and marketing communications (where you have given appropriate consent). By using the Platform, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

Winum may share your data with trusted third parties that provide services to us, such as payment processors, KYC and identity verification providers, anti-fraud and AML tools, analytics and technical support providers, and, where legally required, regulatory or law enforcement authorities. These third parties are required to process your data securely and only for the purposes specified by Winum. Your data may be stored or processed in servers located outside your home country, including in jurisdictions that may have different data protection standards. Winum will take appropriate safeguards to protect your data during such international transfers, consistent with applicable legal requirements. We also employ industry-standard security measures to protect your data from unauthorised access, misuse, or loss.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, accounting, and reporting obligations. After the expiry of relevant retention periods, your personal data will be securely deleted or anonymised, unless longer retention is required by law. You may have certain rights in relation to your personal data, such as the right to access, correct, or delete information, restrict or object to processing, withdraw consent, and request data portability, subject to any exemptions under applicable laws. To exercise these rights, you can contact Winum via the contact details provided in the Privacy Policy. If you believe that your data protection rights have been violated, you may also have the right to lodge a complaint with a relevant supervisory authority, depending on your jurisdiction.

Cookies and similar technologies may be used on the Platform to improve user experience, collect usage analytics, remember preferences, and deliver personalised content or promotions. You can manage cookie settings through your browser or device controls, although disabling certain cookies may affect the functionality or performance of the Platform. For detailed information on the types of cookies used and your options, you should refer to the Cookie section of our Privacy Policy. By continuing to use the Platform after being informed about cookies, you consent to their use as described therein.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at its discretion in accordance with these Terms and applicable law. Grounds for suspension or termination may include, but are not limited to, suspected fraud, money laundering, collusion, underage gambling, breach of these Terms, chargebacks, use of prohibited software or devices, and failure to pass KYC or AML checks. During suspension, you may be temporarily prevented from logging into your account, placing bets, depositing, or withdrawing funds, while Winum investigates the matter. Where possible and lawful, Winum will inform you of the reason for suspension and may request additional documentation or explanations. You are required to cooperate fully and promptly; failure to respond within reasonable time frames may result in adverse decisions.

If, after investigation, Winum determines that a serious breach has occurred, your account may be permanently closed. In such cases, Winum will deal with any remaining balance in accordance with applicable laws, which may include returning legitimately obtained funds or, where justified and permitted, withholding amounts connected to fraud, money laundering, or other prohibited activities. Winum may also cancel pending bets, void Bonuses, and confiscate associated winnings where they are deemed to arise from misconduct or breach of Terms. Any decision regarding suspension or termination will be based on a fair assessment of the evidence and in line with regulatory obligations. Where required, Winum may report the matter to competent authorities or regulators.

You have the right to request voluntary closure of your account at any time by contacting customer support. Upon such request, Winum may ask you to withdraw any remaining eligible balance and may close your account after fulfilling necessary legal and regulatory checks. If you are closing your account due to gambling-related concerns, we strongly recommend that you choose the self-exclusion option rather than simple closure, as this provides a stronger barrier against future access. Note that once your account is closed, you may lose access to historical data, transaction records, and loyalty statuses; however, Winum may retain certain data as required by law. Any reopening of a closed account, especially after self-exclusion, will be subject to additional review and a suitable cool-off period.

Limitation of Liability

Winum provides the Platform and all related services on an “as is” and “as available” basis, without any warranty or representation, whether express or implied, regarding uninterrupted availability, error-free operation, or suitability for your specific purposes. To the fullest extent permitted by law, Winum disclaims all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement. While Winum takes reasonable steps to provide a secure and reliable service, it does not guarantee that the Platform will be free from bugs, viruses, or technical defects, and you use the Platform at your own risk. You are responsible for implementing appropriate safeguards on your own systems, such as antivirus and firewall protections.

Under no circumstances will Winum, its owners, directors, employees, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform. This includes, without limitation, loss of profits, business interruption, loss of data, or loss of opportunity, even if Winum has been advised of the possibility of such damages. Winum’s total aggregate liability to you for any claim arising from or related to your use of the Platform will not exceed the amount of your net deposits made in the thirty (30) days preceding the event giving rise to the claim, subject to mandatory legal provisions in your jurisdiction. Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Winum is not responsible for the services, content, or policies of any third-party websites, apps, or services that may be linked to or from the Platform, including external payment providers or game studios. Any use of such third-party services is at your own risk and subject to the terms and conditions and privacy policies of those third parties. Winum is also not liable for failures or delays caused by events outside its reasonable control, including but not limited to acts of God, natural disasters, government actions, wars, civil disturbances, cyber-attacks, or widespread technical failures of communication networks. In all cases, your statutory rights as a consumer, if any, shall remain unaffected to the extent required by applicable law.

Complaints & Dispute Resolution

If you have any complaint or concern regarding Winum’s services, game outcomes, account management, or any other aspect of the Platform, you should first contact our customer support team via email at [email protected] or through the available support channels on the Platform. When submitting a complaint, you should provide detailed information, including your account details, relevant dates and times, game or transaction IDs, and a clear description of the issue. Winum will acknowledge receipt of your complaint within a reasonable period and will aim to investigate and respond within a time frame stated in our internal policies, taking into account the complexity of the matter. You may be asked to provide additional information or documentation, and your cooperation will help facilitate a fair and efficient resolution.

Winum will review complaints in good faith and on the basis of available records, system logs, and game transaction data, and will communicate its findings and any proposed resolution to you. If a complaint relates to an apparent game malfunction or disputed result, Winum may consult with the game provider or independent test labs where appropriate. Decisions will strive to reflect the technical evidence and applicable rules, and may result in the adjustment of account balances, voiding of bets, or other corrective measures. If you are not satisfied with the outcome of your complaint, you may request further escalation within Winum’s internal procedures. In some jurisdictions, you may also have the right to refer unresolved disputes to an external dispute resolution body or regulatory authority, where available.

You must raise any complaint relating to a specific transaction, game round, or account event within a reasonable time from its occurrence, as indicated in our policies, so that records remain available and the matter can be effectively investigated. Winum cannot guarantee thorough investigation of complaints raised long after the event, particularly once logs or backups have been cycled in accordance with data retention practices. All communications regarding complaints should be respectful and in good faith; abusive, threatening, or offensive behaviour may result in limitation of support channels and, in severe cases, account action under these Terms. Winum’s final internal decision does not affect any statutory rights you may have under applicable law to seek legal remedies through courts or other authorised mechanisms.

Governing Law

These Terms, your relationship with Winum, and any disputes arising from or related to the use of the Platform shall be governed by the laws of the jurisdiction of incorporation of the operating company, without prejudice to any mandatory consumer protection rules in your country of residence, where applicable. By using the Platform, you agree that, subject to any overriding legal provisions, any claim or dispute that you may have against Winum shall be submitted to the competent courts of that jurisdiction. Nothing in this clause shall limit Winum’s right to bring proceedings against you in any other court of competent jurisdiction, including in your country of residence, where required to protect its interests or enforce a judgment.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed to the extent necessary, and the remaining provisions shall continue in full force and effect. In such cases, the invalid or unenforceable provision shall, where possible, be replaced with a valid provision that most closely reflects the original intent and economic effect. These Terms do not create any partnership, joint venture, agency, or employment relationship between you and Winum; you use the Platform solely as an independent user. The headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

Final Provisions

These Terms, together with any additional rules or policies expressly incorporated by reference (including the Privacy Policy, KYC Policy, Responsible Gambling policy, and any specific promotion or game rules), constitute the entire agreement between you and Winum in relation to your use of the Platform. They supersede any prior informal understandings, statements, or agreements, whether written or oral, regarding the same subject matter. No failure or delay by Winum to exercise any right, remedy, or power under these Terms shall operate as a waiver of such right, remedy, or power, nor shall any single or partial exercise of such right preclude any further exercise. You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without Winum’s prior written consent, whereas Winum may assign or transfer its rights and obligations to another entity as part of corporate restructuring, merger, acquisition, or similar event, provided that your rights are not materially affected.

If you access or use Winum through any device, including by choosing to download Winum for iPhone or other mobile applications, these Terms still apply in full to all such access channels. In case of any discrepancy between translated versions of these Terms and the English version, the English language version shall prevail, unless otherwise required by law in your jurisdiction. Winum may publish localised versions of the Platform and Terms to serve different markets; however, you must always ensure that you are viewing the version applicable to your location and language. For the default English version of the Platform, you may refer to Winum, which remains the main reference point for the English-language Terms. Your continued access to and use of Winum, including any of its language-specific sites or apps, signifies your ongoing acceptance of these Terms as updated from time to time.

If you have any questions about these Terms, or if you require clarification on any specific clause, you should contact Winum’s support team before continuing to use the Platform. We encourage all users in India and elsewhere to read these Terms carefully and to make responsible, informed decisions regarding their online gambling behaviour. By confirming your registration, logging in, or placing any bet on Winum, you acknowledge that you have carefully read, understood, and agreed to abide by these Terms and Conditions in their entirety.