Introduction

These Terms & Conditions (the “Terms”) govern the use of the online casino services and related products (collectively, the “Services”) offered under the brand name “Winum” (“Winum,” “we,” “us,” or “our”). By accessing, visiting, registering an account, or otherwise using the Services made available through the Winum website, mobile site, or any related software or mobile applications, including any Winum iPhone app or other device-specific applications, you agree to be legally bound by these Terms. The Terms form a binding legal agreement between you, as a user or player (“you” or “Player”), and Winum, and they apply regardless of whether you complete a registration or make any deposits. You must read these Terms carefully before using the Services because they affect your legal rights and obligations, including important limitations of liability and dispute resolution clauses. If you do not agree with any provision in these Terms, you must immediately cease use of the Services and refrain from registering or maintaining an account. By continuing to access or use the Services after any update to these Terms, you confirm your ongoing agreement to the Terms as modified and your responsibility to review them regularly.

Winum is committed to operating a compliant, transparent, and responsible online gaming environment for adults who choose to participate in online casino entertainment. These Terms are designed not only to satisfy legal and regulatory requirements but also to promote fair play, responsible gambling, and protection of minors and vulnerable persons. In addition to these Terms, you may be subject to specific rules, policies, or guidelines applicable to particular games, promotions, bonuses, or features, which are hereby incorporated by reference into these Terms. Where any conflict arises between game-specific rules or promotional conditions and these Terms, the specific rules or conditions will typically prevail for that particular game or promotion, except where doing so would violate applicable law or regulatory requirements. It is your responsibility to ensure that your access to and use of the Services is lawful in your jurisdiction and that you comply with all applicable laws, regulations, and rules before engaging in any real-money play.

Acceptance of Terms

By clicking “Register,” “Sign Up,” “Create Account,” “I Agree,” or any similar button, or by using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. Acceptance of these Terms is a condition precedent to accessing or using any real-money features, games, or functionalities of the Services, and if you do not agree to these Terms, you must not proceed with registration or use. You further acknowledge that these Terms may be updated from time to time at our sole discretion and that it is your responsibility to check this page regularly for changes. Any material amendments to these Terms will generally be communicated through the website or app interfaces, or via email to the address you provided, and your continued use of the Services after such communication will constitute acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Services immediately, close your account, and withdraw any eligible remaining balance consistent with the withdrawal rules.

Your agreement with Winum includes these Terms, our Privacy & Data Protection policy, any game rules, promotional terms, and other additional policies that may be presented to you from time to time. Together, these documents create a complete and integrated agreement between you and Winum regarding the Services and supersede any prior or contemporaneous communications, proposals, or representations, whether oral or written. No statement by any employee, contractor, affiliate, or agent of Winum may be interpreted as a variation or waiver of these Terms unless expressly stated in writing and duly authorized by Winum. We reserve the right to refuse access to the Services, close accounts, or restrict use at our reasonable discretion where we believe a user has violated these Terms, applicable law, or regulatory standards, or where such actions are necessary to protect the integrity and security of the platform. By accepting these Terms, you further confirm that you are acting on your own behalf, not on behalf of another person, and that all information you provide in connection with your use of the Services is truthful, accurate, and complete.

Eligibility & Age Restriction (18+ only)

The Services are intended strictly and exclusively for individuals who are at least eighteen (18) years of age, or such higher minimum legal age required for gambling in their jurisdiction of residence, whichever is greater. By accessing or using the Services, you represent and warrant that you meet this minimum age requirement and that you have full legal capacity to enter into a binding contract under the laws applicable to you. Individuals under the age of 18, or under the legal gambling age in their jurisdiction, are strictly prohibited from registering an account, depositing funds, or participating in any form of real-money play on Winum. We reserve the right to require documentary proof of age and identity at any time, and we may suspend or close any account where we have reasonable grounds to believe that the Player may be a minor or where requested documentation is not promptly provided. Any winnings or bonuses obtained by a person in breach of the age restriction will be forfeited, and any transactions may be voided, subject to applicable law and regulatory guidance.

Winum takes the protection of minors and young people seriously and implements measures to prevent underage gambling, including age verification processes and account monitoring. Parents and guardians are strongly advised to install child protection software and to maintain secure control over devices that may have access to the Winum Services, including logging out after each session and not sharing passwords or payment details with minors. We actively discourage any attempt by adults to facilitate access to the Services for minors and consider such conduct a serious violation of these Terms that may be reported to relevant authorities. You acknowledge the heightened risks that gambling poses to young people, including increased susceptibility to developing problematic gambling behaviors and financial harm, and you agree not to allow any minor to access your account or observe your participation in gambling activities in a way that encourages imitation. If you become aware of any underage person using the Services, you must immediately notify us so that we can investigate and take appropriate action.

Account Registration

To participate in real-money games and fully access the Services, you must complete the account registration process and create a personal Player account. During registration, you will be required to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, phone number, and any other details requested by Winum. You affirm that all information provided at registration and at any time thereafter is truthful, current, and not misleading, and you agree to promptly update your account details if your information changes. Winum may, at any time, require verification of your identity, address, payment methods, or source of funds in order to comply with legal, regulatory, or anti-money laundering obligations. Failure to provide adequate documentation or information when requested may result in the suspension, restriction, or closure of your account and possible forfeiture of funds in accordance with applicable laws and regulations.

Your account with Winum is strictly personal and non-transferable, and you are permitted to maintain only one account across all our platforms and devices. Opening multiple accounts, whether directly or through the use of alternative identities, addresses, or devices, is prohibited and may lead to account closure, cancellation of bonuses, and voiding of winnings derived from such conduct. You must maintain the confidentiality of your login credentials, including your username and password, and you are solely responsible for any activity carried out under your account, whether or not authorized by you. If you suspect that your account has been compromised, accessed by an unauthorized third party, or used in any fraudulent manner, you must notify us immediately and change your password. Winum will not be liable for any losses or damages resulting from unauthorized access to your account arising from your failure to maintain secure control over your login credentials.

Deposits & Withdrawals

To participate in real-money games, you must deposit funds into your Winum Player account using one of the approved payment methods listed on the website or app. All deposits must be made from payment instruments registered in your own name, and you must not use a payment method belonging to another person or entity without their explicit and lawful authorization. Winum reserves the right to verify ownership of any payment method and to decline or reverse deposits that do not pass our security or compliance checks. Deposited funds will generally be credited to your Player account promptly; however, delays may occur due to banking, payment processor, or technical issues beyond our reasonable control. You should ensure that you understand the processing times, fees, and currency conversion rates that may apply to your deposits, as your bank or payment provider may impose charges or unfavorable exchange rates for which Winum is not responsible.

Withdrawals of winnings or account balances are subject to our verification procedures, regulatory obligations, and the applicable rules regarding bonuses, wagering requirements, and anti-money laundering controls. Before processing a withdrawal, Winum may require satisfactory proof of identity, address, and ownership of the payment method used for deposits or requested for withdrawals. We may also require that withdrawals be made to the same payment method used for deposits, where feasible, and we may split or redirect withdrawals when necessary to satisfy legal or security requirements. Processing times for withdrawals may vary depending on the method selected and the volume of verification required; while we strive to process withdrawals promptly, delays may occur for reasons outside our direct control. You are responsible for reviewing any withdrawal limits, minimum or maximum transaction thresholds, and any applicable fees or conditions that may affect your ability to withdraw funds.

Winum reserves the right to suspend or withhold withdrawals where we have reasonable grounds to suspect fraudulent activity, bonus abuse, chargebacks, collusion, money laundering, or other violations of these Terms or applicable law. In such cases, we may conduct an investigation and may request additional information or documentation to clarify the nature and legitimacy of the transactions in question. If the investigation confirms a breach, we may confiscate winnings, close the account, and report suspicious activities to relevant authorities or financial institutions as required by law. You acknowledge that funds in your Player account do not earn interest and that Winum is not a financial institution or bank and does not provide insurance or guarantees against loss of funds except as required by applicable regulations. It is your responsibility to retain records of your transactions and gaming activity, and we may provide account statements upon reasonable request and subject to data retention limitations.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be supported by Winum. Availability may vary by jurisdiction, device (including any Winum iPhone app), and regulatory requirements, and certain methods may be added or removed at our discretion.

You acknowledge that the above table is provided for informational purposes only and does not constitute an exhaustive or guaranteed list of payment methods. Specific terms, availability, and conditions for each payment method will be displayed in the cashier or banking section of the website or app. You should review those specific terms before initiating any transaction and ensure that your chosen method complies with the laws and regulations applicable in your jurisdiction.

Bonuses & Promotions

From time to time, Winum may offer bonuses, promotions, loyalty rewards, tournaments, or other special offers (collectively, “Promotions”) to eligible Players. Each Promotion will be subject to its own specific terms and conditions (“Promotional Terms”), which may include wagering requirements, eligibility restrictions, maximum winnings, time limits, game contribution percentages, and other important rules. You must read and understand the Promotional Terms associated with any Promotion before opting in, claiming, or participating, as these conditions may significantly affect your ability to withdraw bonus funds or winnings derived from bonus play. Unless stated otherwise, bonuses are intended for recreational play and may not be used to engage in low-risk betting patterns or strategies designed to exploit Promotion structures, which we may deem as bonus abuse. Any indication of abuse of Promotions, including but not limited to multiple account creation, irregular betting patterns, or collusion, may result in removal of bonus funds, cancellation of winnings, and account closure at our sole discretion.

Bonus funds and real-money funds may be kept in separate wallet balances, or they may be combined, depending on the applicable Promotional Terms and the design of our platform. Where separate balances exist, wagers may be deducted first from real-money funds, then from bonus funds, or vice versa, as specified in the Promotional Terms. Wagering requirements specify the amount you must wager before you can withdraw bonus funds or winnings associated with them, and not all games may contribute equally toward meeting these requirements. For example, some table games or low-risk bets may contribute less or not at all, while certain slots may contribute 100% toward wagering. Winum will make reasonable efforts to present clear information about game contributions and wagering progress in your account interface, but you remain responsible for understanding how your play affects your ability to withdraw funds.

Promotions may be limited to specific jurisdictions, devices, or platform versions, and certain offers may not be available when you download Winum for iPhone or use other mobile platforms, depending on regulatory or technical constraints. We reserve the right to modify, suspend, or withdraw any Promotion, or any aspect thereof, at our discretion, provided that such changes do not materially violate any statutory or regulatory obligation. In cases where Promotions are modified or canceled, Players who have already met all relevant conditions prior to the modification will generally be treated in accordance with the original terms of the offer, to the extent permitted by law. Where clear errors, technical faults, or mistakes occur in the configuration or communication of a Promotion, Winum may correct or revoke the offer and adjust balances accordingly, with an explanation provided where reasonable. By participating in any Promotion, you acknowledge and agree that your participation is subject to both these Terms and the applicable Promotional Terms.

Game Rules

Each game offered on Winum, including slots, table games, live dealer games, and any other gaming products, is governed by its own specific rules and instructions (“Game Rules”). These Game Rules are accessible within the game interface or in the help or information section associated with the game and form an integral part of these Terms. Before wagering real money or bonus funds on any game, you should review the Game Rules carefully, including information about paylines, payouts, return-to-player (RTP) percentages, special features, and any applicable side bets or jackpots. You agree that by participating in a game, you have read, understood, and accepted the Game Rules and that your play will be governed accordingly. Winum may update or modify Game Rules from time to time, for example to reflect changes made by game providers, regulatory requests, or technical improvements; such changes will generally become effective once published in the game interface.

All determinations of game outcomes, including but not limited to card deals, reel spins, dice rolls, or other random events, are final and binding, subject only to the proper operation of our systems and the underlying random number generator (RNG). If a game malfunctions, experiences a disconnection, or fails to complete properly due to technical issues, any affected round or transaction may be voided and, where appropriate, bets may be refunded or restored to your account balance. Winum will review any reported discrepancies or errors in game outcomes and will cooperate with its game providers and relevant authorities as needed to ensure fair and lawful resolution. You must not attempt to exploit any technical glitch, display error, or calculation fault to gain an unfair advantage; doing so constitutes a breach of these Terms and may lead to forfeiture of winnings and account closure. Where a conflict arises between these Terms and any specific Game Rules, the Game Rules will normally prevail for that game, except where doing so would contravene applicable laws or regulatory directives.

You are responsible for ensuring that your device, operating system, internet connection, and browser or app version are compatible with and capable of properly running our games. Winum is not liable for any losses incurred due to connectivity issues, lag, hardware malfunction, or other technical problems on your side that disrupt gameplay, except where such issues are caused directly by our negligence or willful misconduct. We recommend that you save or record your transaction history and game outcomes where possible and that you promptly contact customer support if you believe an error has occurred. Any decision by Winum regarding game results, once verified and confirmed in accordance with our procedures and any applicable regulatory requirements, shall be final.

Fair Play & RNG

Winum is committed to fair and honest gaming practices and utilizes certified random number generators (RNGs) to ensure that all game outcomes are random, unbiased, and free from manipulation. Our RNG systems are subject to testing and certification by independent, recognized testing laboratories, which assess the randomness and integrity of outcomes and verify compliance with industry and regulatory standards. This certification process is carried out periodically and whenever significant changes are made to the RNG or game logic, helping to ensure consistent fairness over time. The results of such audits or certifications may be made available to regulators and, where appropriate, summarized for Players in the information or fairness sections of our platform. You acknowledge that the outcomes of games are determined by these RNG systems and that you have no means of influencing or predicting these outcomes other than through legitimate game strategies where applicable.

Winum strictly prohibits any form of cheating, collusion, or manipulation of game outcomes or systems. You must not use software, bots, scripts, devices, or other automated methods to place bets, gather data, or otherwise interact with the Services in ways that are not explicitly authorized. Any attempt to reverse engineer, analyze, or otherwise interfere with the operation of the RNG or game servers constitutes a serious breach of these Terms and may be reported to relevant authorities. We reserve the right to monitor game sessions for irregular or suspicious behavior, including but not limited to unusual betting patterns, synchronized play between accounts, or exploitation of technical vulnerabilities. If we detect or reasonably suspect unfair play, we may suspend the account, withhold funds pending investigation, and ultimately void bets or confiscate winnings in accordance with applicable laws and regulatory instructions.

You understand that the concept of “house edge” and the statistical nature of casino games means that, over time and across many Players, the operator will generally retain a mathematical advantage. While short-term outcomes can vary significantly, no betting system or strategy can eliminate this inherent edge in the long run, and any claims to the contrary are misleading. Winum does not endorse or promote any so-called “sure-win” strategies or systems and advises Players to treat gambling as a form of entertainment, not a means of income. By using the Services, you accept the risk of loss inherent in gambling and agree that outcomes are determined by chance, subject to the fair and certified operation of the RNG and game logic.

Responsible Gambling

Winum is firmly committed to fostering a safe, balanced, and responsible gambling environment and encourages all Players to view online casino games as a form of leisure rather than a way to make money. Responsible gambling means maintaining control over your time and money spent on gaming, understanding that losses are a possible and likely outcome, and never wagering more than you can afford to lose. We recognize that gambling can pose risks, particularly for vulnerable individuals, and we therefore offer a range of tools, features, and resources designed to help you manage your play and mitigate potential harm. These tools include deposit limits, session reminders, loss limits, wager limits, cooling-off periods, and longer-term self-exclusion options that restrict or suspend gameplay. By using the Services, you agree to make informed decisions about your gambling and to seek help if you believe that your gaming behavior is becoming problematic.

We strongly emphasize that individuals under 18, and young people in general, are at heightened risk of developing gambling-related issues and financial harm. For this reason, we maintain strict age verification processes and encourage parents and guardians to monitor and restrict access to gambling content on shared devices. You should never allow minors to use your Winum account, view your login credentials, or observe your play in a way that glamorizes or normalizes gambling. If you suspect that a minor may be accessing your account or the Services, you must immediately notify us and take steps to secure your devices, such as changing passwords and enabling parental controls. Our responsible gambling measures are designed to protect both adults and minors, but they are most effective when Players actively cooperate and take personal responsibility for their behavior.

Winum may, based on account monitoring, detect patterns of play that suggest elevated risk, such as extended sessions, frequent deposits, or repeated large losses. In such cases, we may proactively contact you, provide messages about responsible gambling, or suggest that you consider using certain tools such as deposit limits or self-exclusion. In more severe cases, we may impose limits or restrictions on your account where we have reasonable grounds to believe that your gambling behavior poses a significant risk of harm. While we endeavor to identify and respond to signs of problematic gambling, no system is perfect, and we cannot guarantee that all instances of risky behavior will be detected in real time. Ultimately, you remain responsible for your own gambling decisions and for using the tools and support resources that we make available.

Tools & Features (table)

The following table provides an overview of key responsible gambling tools and features that may be available to you on Winum. Availability and exact configuration may vary by jurisdiction and platform (including when you download Winum for iPhone or use other mobile apps), and certain options may be subject to regulatory guidelines.

You can access and configure many of these tools directly from your account settings, player profile, or responsible gambling section on the website or in the app. For certain measures, such as self-exclusion, you may need to contact customer support or complete additional verification steps. Once a self-exclusion is activated, it generally cannot be revoked until the selected period has expired and may require a formal reactivation request and cooling-off period, consistent with applicable regulations. We encourage you to consider using these tools proactively, before gambling becomes problematic, and to view them as part of a healthy approach to entertainment.

Support Resources

In addition to our on-platform tools, Winum supports responsible gambling by referring Players to independent organizations and resources that specialize in gambling-related assistance. If you believe your gambling is no longer under control, or if you are concerned about the gambling behavior of a friend or family member, you are strongly encouraged to seek help from professional support services. These may include counseling hotlines, local support groups, or online self-help resources operated by independent organizations such as problem gambling councils, national gambling support helplines, and online counseling platforms. While we may provide links or contact details for such organizations in the responsible gambling section of our website or app, these entities operate independently of Winum and maintain their own confidentiality, eligibility, and service policies.

We also encourage you to regularly review your gambling behavior and to look out for warning signs of potential problems, such as gambling longer or more frequently than intended, chasing losses, hiding gambling from loved ones, or using gambling as a way to cope with stress, anxiety, or depression. If you identify with any of these warning signs, you should consider reducing your gambling, using the available tools, or taking a complete break through a cooling-off period or self-exclusion. Friends and family members who are worried about a Player’s behavior are encouraged to contact relevant support organizations for guidance and, where appropriate, to encourage the Player to seek help. Winum’s customer support team may provide information about responsible gambling tools and independent resources but cannot provide clinical advice or therapeutic services. Ultimately, effective management of gambling behavior is a shared responsibility between the Player, the operator, and specialized support professionals where needed.

Prohibited Activities

Your use of the Services is subject to strict rules intended to preserve the integrity, security, and legality of our operations. You agree that you will not engage in any fraudulent, unlawful, or abusive activities, including but not limited to identity theft, use of stolen or unauthorized payment methods, money laundering, or any conduct that violates applicable financial or gambling regulations. You must not attempt to cheat, collude with other Players, or exploit game loopholes or software bugs to gain an unfair advantage. Any use of automated tools, bots, scripts, or external software that interacts with the Services in a non-human manner, except where expressly permitted, is strictly prohibited and may result in immediate account closure and forfeiture of funds. You also agree not to tamper with, modify, or attempt to interfere with the platform’s security features, servers, or associated networks.

You must not use the Services for any purpose other than lawful, personal entertainment. Commercial use of your account, such as acting as a betting intermediary, running a gambling syndicate, or using the Services on behalf of a third party, is prohibited. You are responsible for ensuring that your use of the Services complies with all laws and regulations applicable in your jurisdiction; if online gambling is illegal or restricted where you reside, you must not use the Services. You also agree not to engage in any form of harassment, abusive behavior, or hate speech toward other Players, customer support staff, or any representative of Winum through chat functions, emails, or any other communication channel provided by the platform. We reserve the right to monitor communications where necessary to comply with legal obligations or to investigate suspected breaches of these Terms.

If Winum reasonably suspects that you have engaged in any prohibited activity, we may take a range of actions, including but not limited to freezing your account, withholding funds, voiding bets, canceling bonuses, and reporting your conduct to law enforcement or regulatory authorities. We may also cooperate with payment providers, banks, and other operators to investigate and address any suspicious transactions or activities. You agree to cooperate fully with any such investigation, including providing accurate and timely information when requested. Failure to cooperate may itself constitute a breach of these Terms and may result in adverse actions against your account.

Restricted Countries (table)

Due to varying legal and regulatory frameworks around the world, Winum may not be available in all jurisdictions. The following table provides examples of countries or territories from which access to real-money Services may be restricted or prohibited. This list is illustrative and non-exhaustive; availability may change as laws and regulations evolve, and additional restrictions may apply based on local licensing conditions.

You are solely responsible for determining whether your access to and use of the Services is legal in your country, state, or locality. If you are located in a restricted jurisdiction, you must not register an account or use the Services in any way, including through the use of VPNs, proxies, or other methods intended to disguise your true location. Winum reserves the right to restrict or block access based on IP address, geolocation data, or other technical means, and to close accounts that are found to be in violation of territorial restrictions. Any wagers or transactions made in breach of these restrictions may be voided, and any winnings may be forfeited, subject to applicable law.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. Our collection, use, storage, and disclosure of personal data are governed by our Privacy & Data Protection policy, which forms an integral part of these Terms and should be reviewed carefully before you use the Services. When you register an account, make deposits or withdrawals, or otherwise interact with the platform, we may collect personal information such as your name, contact details, date of birth, payment information, device identifiers, geolocation data, and gaming activity. This information is used for purposes including account administration, transaction processing, regulatory compliance (such as anti-money laundering and know-your-customer requirements), risk management, customer support, and responsible gambling measures. We may also use your data, where permitted by law and your preferences, to send you service-related communications, account updates, and marketing messages about our products and promotions.

Your data may be processed and stored on servers located within or outside your country of residence, subject to appropriate legal safeguards and security measures. Winum implements technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure, including encryption, access controls, and secure data storage practices. Access to your personal data is restricted to authorized personnel and service providers who require such access to perform their duties and who are bound by confidentiality and data protection obligations. We may share your data with third-party service providers such as payment processors, identity verification services, analytics providers, and gaming platform suppliers, strictly for the purposes outlined in our Privacy policy and in compliance with applicable laws. We may also disclose information to regulators, law enforcement agencies, or other authorities where required by law, court order, or regulatory directive.

You have certain rights regarding your personal information, which may include the right to access, correct, or update your data, as well as the right to request deletion or restriction of processing, subject to applicable legal requirements and retention obligations. You may also have the right to object to certain processing activities, such as direct marketing, and to withdraw consent where consent is the legal basis for processing. To exercise these rights, you may contact us using the methods specified in our Privacy policy, and we will respond in accordance with applicable legal time frames. Please note that, in some cases, exercising certain rights may affect our ability to provide the Services to you, such as where regulatory obligations require ongoing data retention. By using the Services, you consent to our collection and use of your personal data as described in these Terms and in our Privacy & Data Protection policy.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time and for any lawful reason, including but not limited to suspected violation of these Terms, applicable laws, or regulatory requirements. Circumstances that may lead to suspension or termination include, without limitation, provision of false or misleading information, underage gambling, fraudulent activity, misuse of bonuses, chargebacks, money laundering concerns, abusive behavior, or failure to comply with responsible gambling measures. During any suspension period, you may be unable to access some or all of the Services, including depositing, withdrawing, or placing wagers, while we review the circumstances of the case. In some instances, we may request additional documentation, information, or explanations from you to clarify the facts or to meet our compliance obligations; your cooperation is essential in assisting us to reach a timely resolution. If an investigation confirms a serious breach, we may permanently close your account, confiscate funds where permitted by law, and report relevant information to regulators or law enforcement.

You may request closure of your account at any time by contacting customer support or using the available account management tools on the website or app, subject to settlement of any outstanding balances, obligations, or disputes. Account closure requests may be processed as standard closures or, where explicitly requested and available, as self-exclusions for responsible gambling purposes, which may involve stronger safeguards and restrictions on future access. Following account closure, you may generally request withdrawal of any remaining eligible balance, subject to standard withdrawal procedures, verification checks, and any outstanding obligations or restrictions. Winum may retain certain personal and transactional data after account closure, as required or permitted by law, for purposes such as regulatory compliance, anti-money laundering recordkeeping, fraud prevention, and resolution of disputes. Once your account is closed, you must not attempt to re-register or open a new account without our explicit prior approval, particularly where closure or self-exclusion was implemented for responsible gambling or compliance reasons.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages. This includes, without limitation, damages resulting from loss of profits or income, loss of data, business interruption, or any other commercial or personal loss related to the use, inability to use, or reliance on the Services. Our total aggregate liability to you for any and all claims arising from or related to these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total amount of funds you have deposited into your Player account over the six (6) months immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

You acknowledge that the Services are provided on an “as is” and “as available” basis and that we do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. While we make reasonable efforts to ensure the accuracy and reliability of the information and content provided on the platform, we do not guarantee its completeness, timeliness, or suitability for any particular purpose. You are responsible for implementing adequate safeguards on your devices and for ensuring that your systems are compatible with our Services. Winum is not responsible for failures or delays beyond our reasonable control, including but not limited to failures of telecommunications systems, internet service providers, external networks, third-party software providers, or other force majeure events.

Where laws in your jurisdiction do not allow certain limitations or exclusions of liability described in these Terms, some of the limitations may not apply to you, and our liability will be limited to the maximum extent permitted by such laws. You agree that any claim or cause of action arising out of or related to your use of the Services must be brought within one (1) year after such claim or cause of action arose, or be forever barred, unless a longer period is mandatorily prescribed by applicable law.

Complaints & Dispute Resolution

Winum aims to provide a high-quality, fair, and transparent gaming experience, but we recognize that disputes or complaints may occasionally arise. If you have a concern or complaint about any aspect of the Services, including game outcomes, account transactions, bonuses, or customer support interactions, you should first contact our customer support team using the channels indicated on the website or app. When submitting a complaint, you should provide as much detail as possible, including your account information, relevant dates and times, game titles, transaction references, screenshots if available, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable timeframe and will endeavor to investigate and respond as promptly as practicable, taking into account the complexity of the matter and any regulatory requirements.

If your complaint cannot be resolved to your satisfaction through our internal process, and if applicable law or regulation provides for an external or alternative dispute resolution (ADR) mechanism, we may refer you to an independent dispute resolution body or regulator. Participation in ADR processes may be subject to eligibility criteria, time limits, and procedural rules established by the relevant body. Decisions by such bodies may be binding or non-binding depending on the applicable legal framework, and you should review the relevant rules before initiating an ADR process. Nothing in these Terms prevents you from pursuing legal remedies through the courts where such action is available and not excluded by any mandatory arbitration or jurisdiction clause, subject to any applicable preconditions or time limits.

You agree that you will not abuse complaint procedures or use frivolous or malicious complaints as a means to delay or avoid payment obligations, reverse legitimate losses, or harass Winum staff. We reserve the right to refuse to consider complaints that are manifestly unfounded, repetitive, or based on matters previously resolved, provided such refusal is consistent with applicable consumer protection laws. All complaints and dispute communications may be recorded and retained in accordance with our data retention policies and legal obligations.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Services, shall be governed by and construed in accordance with the laws of the jurisdiction where Winum is legally established and licensed to operate, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. You agree that, subject to any applicable mandatory arbitration or ADR provisions and any consumer protection laws that may grant you additional rights, the courts of that jurisdiction shall have exclusive or non-exclusive jurisdiction, as specified in our legal notices, over any legal proceedings arising from or relating to these Terms. Nothing in this section shall limit our right to bring proceedings against you in any other court of competent jurisdiction, including where necessary to enforce our rights or to obtain interim relief.

If you access the Services from a location outside the jurisdiction where Winum is established, you are responsible for compliance with all local laws and regulations. You agree that, regardless of where you reside or access the Services, the primary governing law for the contractual relationship between you and Winum will be the law specified in this section, except where mandatory provisions of local law apply for your protection and cannot be excluded by agreement. To the extent that any mandatory local laws or consumer rights conflict with these Terms, such local laws shall prevail solely to the extent of that conflict and solely for eligible users.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the Services and supersede all prior or contemporaneous agreements, understandings, communications, or representations, whether oral or written, relating to the same subject matter. If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable; if such modification is not possible, the provision shall be deemed severed, and the remaining provisions shall continue in full force and effect. Our failure or delay in enforcing any right or provision of these Terms shall not be construed as a waiver of such right or provision, and any single or partial exercise of a right shall not preclude any other or further exercise of that right or any other right.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any purported assignment or transfer without such consent shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate or successor entity as part of a corporate reorganization, merger, acquisition, or sale of assets, provided that such assignment does not materially reduce your contractual protections under applicable law. Any notices or communications required or permitted under these Terms may be delivered electronically via email, in-platform messages, or by posting on the website or app, and you consent to receive such electronic communications. By continuing to use the Services, including any Winum iPhone app or when you download Winum for iPhone, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and that you will use the Services in a lawful, responsible, and compliant manner.

If you have any questions or require clarification regarding these Terms, you should contact our customer support team before proceeding with registration, deposits, or gameplay. Your continued access to and use of the Winum Services following any update to these Terms signifies your ongoing acceptance of and commitment to abide by them.